Job Details

About the Role: 
An Application Support Analyst should be a highly skilled, results-oriented domain expert for several application modules within a specific functional or technical domain, driving complex issue resolution, root cause analysis, and automation activities. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

About You:

• Familiar with end-to-end Customer/IT support processes
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Band / Grade: B2, B3 and C1

Max Budget: B2-14 LPA, B3-28 LPA, C1-35 LPA(There is no open budget as such , If holding offer than they can go upto +3 LPA).

Notice period: Immediate to 30days, Can go upto to 45 days if serving (90days profiles will be screen reject)

Work mode: (WFH / WFO / Hybrid / Remote): Work form Office(5days/week- Mandatory)

Rounds of Interviews: 2 rounds both are technical

Mode of Interview: (Virtual / F2F): Virtual and F2F for Bangalore candidates

Shift timings: General

Specific Domain / Industry: N/A

• Understand end-to-end process flows on one or more products within
• homegrown asset management and supply chain environment
• Support resolution of integration issues with Oracle Fusion platform
• Review incidents and provide solutions based on knowledgebase, SOPs and runbooks
• Create SQL queries to perform data and to troubleshoot and fix bugs
• Run standard period close reports
• Follow up with Oracle on bugs / SRs and provide required log files
• Identify opportunities to improve system operations, including technical documentation
• Ensure issues are resolved within the agreed service level agreements(SLAs).
• Participate in regular team meetings and provide feedback on service improvements.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Computer Science or a related field preferred
• 5+ year of hands-on technical experience with warehouse management, inventory and planning systems
• Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes
• 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis.
• Experience demonstrating and understanding business logic and process diagrams
• Experience leading teams and/or experience working with multiple stakeholders and leadership
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Flexible to work on-call schedule on weekdays and occasionally on weekends 
• 2+ years of experience with Oracle Fusion SCM and Financials
• PMP certification